Select a module below to explore the curriculum
Overview of the Amadeus system, its history, and role in global travel distribution. Understanding the interface and basic commands.
Searching flight availability (AVS), creating Passenger Name Records (PNR), adding passengers, and managing bookings.
Fare display, pricing a PNR, issuing e-tickets (TTP), fare calculation rules, and fare basis codes.
Booking hotel accommodations and car rentals through Amadeus, availability codes, and confirmation procedures.
Modifying existing bookings, cancellation procedures, refund policies, and handling involuntary changes (IRROPs).
Using queues for workflow management, handling ticketing queues, and automated queue placement in Amadeus.
Introduction to the Galileo CRS (Computer Reservation System), Travelport platform navigation, and cryptic command structure.
Availability display (A), booking segments, selling flights (SS), creating PNRs with all mandatory fields (P.P, P.A, P.T).
Fare quotes (FQ), pricing PNRs, understanding fare rules and restrictions, baggage allowances, and tax calculations.
Adding remarks, OSI (Other Service Information), SSR (Special Service Requests), and FOID entries to PNRs.
Building complex multi-city itineraries, open-jaw tickets, circle trips, and managing split itineraries on Galileo.
Issuing electronic tickets, understanding ticket numbers, void and refund procedures, and BSP reporting basics.
World geography, IATA 3-letter airport codes, city codes, airline codes, and reading airline route maps.
Common aircraft families (Boeing, Airbus), understanding cabin classes, seat configurations, and in-flight services.
Passports, visas, transit requirements, health documentation, and passenger travel document verification procedures.
Checked and cabin baggage allowances, excess baggage charges, dangerous goods regulations, and special item handling.
Understanding UTC/GMT, time zone conversions, minimum connecting times (MCT), and reading flight schedules.
ICAO/IATA regulations, airport security procedures, passenger handling in irregular operations, and emergency protocols.